About Datto Technical Support
Datto’s award-winning Technical Support team actively supports our partners 24/7/365. Should you experience any issues, our Direct to Tech™ support is our commitment to connect you directly to an experienced Technical Support Expert who will own your issue until it is resolved.
Our diverse team is located in Norwalk, CT, Boston, MA, Rochester, NY, and Reading, UK. We offer support in a variety of languages including English, and local business hours in: Spanish, German and French. From the moment our technicians step into the office on their first day, they undergo an intensive month long training program run by our internal training team, and continue to train and earn certifications to help them provide our partners with top-level support. We encourage a work hard, play hard, atmosphere to ensure our team is always energized to start their day and excited to deliver a wonderful customer experience.
Knowledgeable - Knowledge makes the Datto world go round. Datto Support technicians are expected to learn quickly and spread that knowledge to our partners as they assist in quick issue resolution. The Support Technicians are backed up by Datto’s experienced training team who provide extensive coaching and documentation to the technicians as well as to our partners directly.
Accessible - Datto Support is readily available to assist any partner at any time. Our Direct to Tech™ mantra speaks to that commitment. No phone menu. No IVR. No outsourced call center. Reach Datto Technical Support experts, live, 24/7/365.
Heroic - Not all heroes wear capes. In Datto Support, they can also wear jeans, hoodies and flip-flops. You need unique people to create unique solutions. The innovative Datto Support heroes utilize their superpowers to help save the day for our partners in need.
We encourage all of our partners to provide their clients with Level 1 support by covering routine errors and known issues themselves. This is simply because you have the best understanding of your clients’ network, hardware, and software environments, as well as the conditions under which their Datto devices operate. Remember that you can leverage our extensive Knowledge Base to troubleshoot issues before submitting a case with a Support technician.
Need help? Here's how you can contact Support.