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SIMPLIFY OPERATIONS
with PSA
OverviewFeaturesResources

Efficient and Intelligent IT Service Delivery

With Autotask PSA enabling you to centralise business operations, you’ll be able to make data-driven decisions, reduce operational costs, and improve your service delivery.

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Explore Datto’s Autotask PSA Top Features

PSA centralises operations and enables you to make quick data-driven decisions with customisable dashboards and widgets, and provides a real-time view of what’s happening from every angle.

Powerful Service Desk

With Autotask PSA’s service desk, you can improve your customer experience by ensuring that your technicians hit their SLA targets with an ITIL-aligned ticketing module.

Powerful Service Desk

Integration for a Unified RMM-PSA Experience

Take efficiency to a whole new level by improving your service delivery with our intelligent, unified platform - Autotask PSA & Datto RMM.

Integration for a Unified RMM-PSA Experience

LiveMobile App

Never miss an alert or critical update while on-the-go. Stay connected with our LiveMobile application for iOS and Android.

LiveMobile App

Resolve Tickets Faster, Enhance Your Client Experience

Meet SLA targets

Understand the steps needed to complete each ticket with a visual timeline that highlights the SLA and ensures standardisation with checklists by prescribing the required steps for ticket resolution.

Meet SLA targets

Resolve Client Issues Faster

Autotask PSA automatically suggests tags for incoming tickets to reduce the time to resolve the issue by automatically identifying relevant solutions from your knowledge base.

Resolve Client Issues Faster

Capture All Billable Resource Time

Accurately track time for services rendered and bill seamlessly within the PSA platform.

Capture All Billable Resource Time

Improve Service Delivery Efficiency with an Intelligent and Unified PSA-RMM Platform

One-Click Workflows

One click from the PSA ticket straight to RMM - to the relevant device, or directly to a remote support session - improves technician response times.

Automated Service Desk

RMM monitoring alerts are intelligently routed into PSA so technicians can focus on priority tickets. An intelligent alert-to-ticket engine reduces noise, strips out duplicates and updates tickets with any new status from RMM.

Autotask PSA Integrates With Datto RMM

Improve response times and gain deeper insight into the IT estate you're managing

Stay Connected to your Business On-the-Go

Native iOS and Android apps enable you to access your PSA system with your mobile device.

Keep Business Data at Your Fingertips

Access all available Autotask PSA dashboards and worklists right from your mobile device.

Update Information in Real-Time

Receive alerts, track status, view timesheets, enter times and manage your calendar, ticket lists and to-dos.

Stay Secure

LiveMobile app supports two-factor authentication and single sign-on.

A Complete Business Management Platform

Account Management

Track opportunities, acquire new business and manage your customer base.

Account Management

Project Management

Close tickets faster and improve customer experience.

Project Management

Time Tracking

Ensure projects come in on time, on budget, and on spec.

Time Tracking

Document Manager

Improve technical efficiency by providing quick and easy access to standardised documentation for each client.

Document Manager

Contracts

Manage various contract types, terms and billing options to ensure compliance and service quality.

Contracts

Inventory and Procurement

Model and streamline the entire workflow from purchasing to installation at the client site.

Inventory and Procurement

Autotask PSA Provides an Overview of Your Business, From Every Angle