With Autotask PSA’s service desk, you can improve your customer experience by ensuring that your technicians hit their SLA targets with an ITIL-aligned ticketing module.
Take efficiency to a whole new level by improving your service delivery with our intelligent, unified platform - Autotask PSA & Datto RMM.
Never miss an alert or critical update while on-the-go. Stay connected with our LiveMobile application for iOS and Android.
Understand the steps needed to complete each ticket with a visual timeline that highlights the SLA and ensures standardisation with checklists by prescribing the required steps for ticket resolution.
Autotask PSA automatically suggests tags for incoming tickets to reduce the time to resolve the issue by automatically identifying relevant solutions from your knowledge base.
Accurately track time for services rendered and bill seamlessly within the PSA platform.
One click from the PSA ticket straight to RMM - to the relevant device, or directly to a remote support session - improves technician response times.
RMM monitoring alerts are intelligently routed into PSA so technicians can focus on priority tickets. An intelligent alert-to-ticket engine reduces noise, strips out duplicates and updates tickets with any new status from RMM.
Native iOS and Android apps enable you to access your PSA system with your mobile device.
Access all available Autotask PSA dashboards and worklists right from your mobile device.
Receive alerts, track status, view timesheets, enter times and manage your calendar, ticket lists and to-dos.
LiveMobile app supports two-factor authentication and single sign-on.
Track opportunities, acquire new business and manage your customer base.
Close tickets faster and improve customer experience.
Ensure projects come in on time, on budget, and on spec.
Improve technical efficiency by providing quick and easy access to standardised documentation for each client.
Manage various contract types, terms and billing options to ensure compliance and service quality.
Model and streamline the entire workflow from purchasing to installation at the client site.