Datto’s Autotask PSA Top Features
With Autotask PSA enabling you to centralize business operations, you’ll be able to make data-driven decisions, reduce operational costs, and improve your service delivery.
With Autotask PSA’s service desk, you can improve your customer experience by ensuring that your technicians hit their SLA targets with an ITIL-aligned ticketing module.
Take efficiency to a whole new level by improving your service delivery with our intelligent, unified platform - Autotask PSA & Datto RMM.
Never miss an alert or critical update while on-the-go. Stay connected with our LiveMobile Application for iOS and Android.
Understand the steps needed to complete each ticket with a visual timeline that highlights the SLA and ensures standardization with checklists by prescribing the required steps for ticket resolution.
Autotask PSA automatically suggests tags for incoming tickets to reduce the time to resolve the issue by automatically identifying relevant solutions from your knowledgebase.
Accurately track time for services rendered and bill seamlessly within the PSA platform.
Access all available Autotask PSA dashboards and worklists right from your mobile device.
Receive alerts, track status, view timesheets and enter time, and manage your calendar, ticket lists and to-dos.
LiveMobile app supports two-factor authentication and single sign-on.
Track opportunities, win new business, and manage your customer base.
Close tickets faster and improve customer experience.
Ensure projects come in on-time, on-budget, and on-spec.
Improve tech efficiency by providing quick and easy access to standardized documentation, per client.
Manage various contract types, terms and billing options to ensure compliance and service quality.
Model and streamline the entire workflow from purchasing to installation at the client site.