PSA centralizes operations and enables you to make quick data-driven decisions with customizable dashboards and widgets, and provides a real-time view of what’s happening from every angle.
Powerful Service Desk
With Autotask PSA’s service desk, you can improve your customer experience by ensuring that your technicians hit their SLA targets with an ITIL-aligned ticketing module.
Integration for a Unified RMM-PSA Experience
Take efficiency to a whole new level by improving your service delivery with our intelligent, unified platform-- Autotask PSA & Datto RMM.
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POWERFUL SERVICE DESK
Resolve Tickets Faster, Enhance Your Client Experience
Meet SLA targets
Understand the steps needed to complete each ticket with a visual timeline that highlights the SLA and ensures standardization with checklists by prescribing the required steps for ticket resolution.
Resolve Client Issues Faster
Autotask PSA automatically suggests tags for incoming tickets to reduce the time to resolve the issue by automatically identifying relevant solutions from your knowledgebase.
Capture All Billable Resource Time
Accurately track time for services rendered and bill seamlessly within the PSA platform.
INTEGRATION FOR A UNIFIED PSA-RMM EXPERIENCE
Improve Service Delivery Efficiency with an Intelligent and Unified PSA-RMM Platform
One click from the PSA ticket straight to RMM - to the relevant device, or directly to a remote support session - improves technician response times.
Automated Service Desk
RMM monitoring alerts are intelligently routed into PSA so Technicians can focus on priority tickets. An Intelligent alert-to-ticket engine reduces noise, strips out duplicates, and updates tickets with any new status from RMM.
Autotask PSA Integrates with Datto RMM
Improve response times and gain deeper insight into the IT estate you're managing.