AI-Powered Service Desk for Faster, Smarter Support with Autotask PSA
Amplify your IT expertise, boost efficiency and achieve more without compromising quality, powered by Kaseya Intelligence
Confident AI actions powered by data, governance and orchestration working together
Free your team to focus on what matters, knowing AI has the grunt work covered.
Communicate clearly and consistently to deliver a service experience that will delight your customers.
Let AI Streamline Your Entire Service Delivery Workflow
Turbocharge your productivity with Kaseya Intelligence. From categorizing and triaging tickets to matching them with the right technician and summarizing complex conversations, Autotask streamlines your service delivery so you can move faster, work smarter, and keep up with an increasingly complex IT environment.
Reduce Time to Assignment with Digital Specialist for Ticket Triage
Stop wasting skilled time on manual triage. Leveraging AI agents, Autotask automatically assesses each ticket, classifying issue type and priority, identifying required skillsets, and routing it to the right technician based on workload, so your team can focus on resolution, not coordination.
Get the TL;DR faster with instant and accurate Smart Ticket Summaries
Spend more time solving problems and less time sifting through long notes, emails and time entries. Autotask summarizes the issue, actions already taken and suggests next steps, allowing you to hit the ground running.
Refine technician bedside manner with Smart Writing Assistant
Improve user satisfaction and eliminate miscommunication. Autotask perfectly converts jot notes, tech-jargon and short-hand to professional, friendly communication designed to promote understanding by end-users.
Automatically document resolutions now. Save time later.
Autotask automatically generates step-by-step resolution notes for completed tickets, building a comprehensive documentation repository for future use. This helps you complete tickets easier in the future, improving resolution time, and empowering junior resources to tackle tougher tickets.
Transform your Service Desk with Autotask, Powered by Kaseya Intelligence
With Autotask AI handling the heavy lifting, your team can work smarter and focus on delivering better outcomes.
Increase First Contact Resolution
Resolve more tickets on first contact by eliminating manual categorization and getting tickets to the right technician from the start.
Increased User Satisfaction with Clear, Concise Communication
Improve clarity and professionalism of written communication to enhance user satisfaction, all without needing an advanced English degree.
Escalations Solved Faster
Boost productivity of your valuable, highly skilled team members with Smart Ticket Summaries. Minimize additional expense on level 2 or 3 tickets, by automatically summarizing long ticket threads, so your team can focus on solving problems.