SuperIT

AI Agents That Deliver Superhuman IT Support for MSPs and IT Teams 

SuperIT resolves real IT issues and service requests on its own, safely, around the clock. Every end user gets the same consistent support. Your team gets time back for work that needs a human. 

SuperIT connects to Autotask (Datto PSA) so your team gets AI help on tickets while Autotask stays the system of record. 

Setup takes minutes. Create an API-only user, select SuperIT as the integration vendor, and connect. SuperIT registers its own webhooks and reads your queues, statuses, priorities and categories straight from your instance, so there is nothing to map. 

Tickets, notes, time entries and attachments stay in sync both ways. You choose which companies and queues SuperIT handles, and how it triages them. 

Paired with our endpoint agent, Workflows and Digital Twin technology, SuperIT can help you resolve tickets end to end, even for issues you haven’t seen before. 

. Ticket triaging, knowledge base generation, ticket investigation and resolution

. Two-way ticket sync including tickets, notes, time entries and attachments

. Picklist-driven using your own statuses, queues, priorities, categories, types, issue types etc.

. Scope syncing to just the queues, categories or types of your choosing

. Only sync specific companies / accounts and users that you manually link

. Self-registering web hooks for synchronisation

Contact information for Sales and Support 

Sales: Christopher Sale 

Support: [email protected] 

Documentation: https://docs.superit.ai/ 

Geographic availability 

Worldwide 

Languages 

US English 

Technical contact name and email 

Michael Welford — [email protected]