Aorka

Aorka builds AI-driven IT operations software for managed service providers and internal IT teams. For MSPs and IT departments designed around how technicians actually work: describe the problem in plain language, and the platform researches it, plans the fix, and executes it across the machines you manage. A lightweight agent on each endpoint feeds a living knowledge base, so every resolution makes the next one faster. Aorka does not replace the tools you already run – it removes the manual labor of running them. 

The Aorka integration connects Autotask PSA to Aorka’s AI-assisted technician workspace. Technicians search and open Autotask tickets, add public or internal notes, and update status, priority, and queue from inside an Aorka session – without leaving the conversation where the diagnostic and remediation work is happening. Ticket context is carried into that session automatically, so scripts run against the right company’s endpoints. Read access is scoped per technician by mapping Aorka’s role-based permissions to Autotask companies, and the integration fails closed if a technician’s scope cannot be resolved. 

. Ticket search and retrieval from chat, filtered to the technician’s permitted Autotask companies

. Add public or internal ticket notes without leaving the session

. Update ticket status, priority, and queue using live Autotask picklist values

. Per-technician read scoping: Aorka permission units mapped to Autotask company IDs, failing closed when scope cannot be resolved

. Ticket context injected into the technician’s session so remediation targets the correct company’s endpoints

. Credentials stored AES-256-GCM encrypted, using a single least-privilege API user per tenant

. Self-service configuration by the tenant administrator in the Aorka console

Contact information for Sales and Support 

Sales: Ted Hughes – [email protected] 

Support: Ted Hughes – [email protected] 

Documentation: https://aorka.com/docs 

Geographic availability 

Worldwide 

Languages 

Worldwide – English 

Technical contact name and email 

Ted Hughes — [email protected]