Remote Computer ManagementAutotask Professional Services Automation (PSA)

pcvisit Software AG

ProfiSupport 15.0

With more than 10 years of experience, pcvisit is a professional and successful developer of remote access software. Giving assistance for persons who seek help in IT matters we provide a suitable tool for supporters and internal help desk. On entering a remote access session it allows the supporter to examine hardware and software issues without being on the spot himself. This efficient IT tool is perfect for the supporters need.

Integration Features

Pcvisit integration is the connection to the ITSM tool Autotask. This allows a simple usage of pcvisit from the Autotask website. Information about several remote access will be transmitted to Autotask and also back to the remote session.

Allows you to start a remote session from within Autotask where customer, ticket and other information can be transferred. Once the remote service is complete, data from the remote session such as duration of the session, as well as the customer and the support case will automatically associated with the ticket and can be billed.

  • Open the program directly in Autotask
  • Important information about customer and ticket can be transferred straight into the remote access
  • Automatic allocation of collected information from the session to the ticket in Autotask
  • Available in Germany, Austria and Switzerland. Europe-wide coming soon

Elisabeth Kaminsky: Email
• Phone: +49 351 – 89255947

Andreas Paulin: Email
• Phone: +49 351 – 89255935