Continuum

IT Management Platform

Continuum is the IT management platform company that allows Managed IT Services Providers (MSPs) to maintain and back up on-premises and cloud-based servers, desktops, mobile devices and other endpoints for their small- and medium-sized business clients. We are a channel-exclusive provider of managed IT services, including remote monitoring and management (Continuum RMM), backup and disaster recovery (Continuity247™) and more, which means we only succeed when our partners do. Our software-as-a-service approach enables MSPs to efficiently monitor, troubleshoot and maintain their clients’ IT infrastructure—as well as backup, image and restore it—all from a single pane of glass, and backed by an industry-leading Network Operations Center and Help Desk.

Integration Features

Continuum has partnered with Autotask to seamlessly integrate and simplify your workflow. From synchronizing managed asset and account information to ticket resolution, the integration with our RMM platform helps you keep your clients up and running. Continuum converts alerts into service tickets visible across both platforms. Once within Autotask, tickets follow your own workflow, notification and escalation policies – so you can focus on the work that needs to be done. In addition, any work done by Continuum’s NOC technicians or Help Desk is automatically updated.

• Seamless handoff between your technician and Continuum's technicians to promptly resolve tickets
• Complete managed asset information for billing accuracy
• Near real-time ticket updates that support your workflow rules and your queues
• Ability to track local and cloud backup data usage and status within Autotask

Sales & Support: Email

Documentation (Must be logged into Continuum doc center)