LIVE VIRTUAL HELP DESK strives to make the best possible business partner and to deliver robust, technically proficient and friendly technical support services to MSPs, VARs, ISVs and other businesses. We do this all "behind the scenes" as an extension of your company and brand everything on your behalf. We will leverage your existing technologies and legacy data to deliver support to your clients, your way! Our fixed costs make it easy for you to set your own margins!
When you let LiveVHD become an extension of your company, our specialized Helpdesk/NOC management platform (HQ) becomes an extension of your Autotask! Near-realtime communication between Autotask and HQ mean that ticket handling is more streamlined and customer issues are resolved more seamlessly.
After onboarding with us, LiveVHD's systems will seamlessly:
NOTE: Live Virtual Help Desk requires a dedicated Autotask PSA user license with UI access provided by the Autotask customer.