Helpdesk & NOCRemote Monitoring & Management (RMM)
egInnovations
eG Monitoring suite is the best in class performance monitoring solution for managing performance across physical and virtual tiers. Monitoring suite is certified by vendors like VMWare, Citrix, SAP, etc. for monitoring their products and is used by hundreds of enterprises around the world.
Integration Features
eG Monitoring Suite offers trouble ticket integration with Autotask to facilitate central management of current performance issues. With eG’s proactive problem detection and correlation, only root cause events can be sent to Autotask not the effects, which ensures effective use of maintenance personnel’s time.
- Opens a trouble ticket when a performance problem is detected
- Updates trouble tickets