DeskDirector Portal makes your customers in-control when requesting IT support. Using DeskDirector Portal, customers don’t wait in silence after emailing a support request. Instead, they immediately see the ticket progress through your system and are updated at every stage. Whenever your technicians work on a ticket, it is automatically updated and shared with the customer. The customer can provide more information or interact directly on the ticket itself; no need for telephone tag when your techs are easily reachable through chat.
DeskDirector is integrated with Autotask, offering a cutting-edge user-focused customer experience portal. With multiple features under the hood, MSPs can choose what fits best with their business and customer needs.
Auto-Login: It is inconvenient for your customers to remember a password when they have an issue to resolve. They can securely auto login using active directory, passwordless or OAuth
Approval Process: Allows your customers to approve work before you perform it
DD Custom Forms: It is a fantastic way to collect all the necessary information needed by asking the right questions up front. It helps to guide your customers through any technical support requests with a little effort from their side.
Learning Center: Adds value by creating personalized training content for each of your client.
Integrations: Leading quote and invoice solutions allows them to approve quotes and pay invoices from one place
Branding: You can brand DD portal with your name, logo, and colors or use your client's branding to personalize experiences
DD Talk: A chat system that allows your clients to communicate with you whenever they need (or you decide when and who). It is a great way to solve multiple issues at the same time without a need to create a ticket
Request types: A core feature of DeskDirector. Request types are used by your customers to submit tickets that will go to a specific board in your PSA. Minimize all the manual data entry your techs are doing for a ticket and let them focus on what they are doing best – helping solve customer issues fast!
Support: DeskDirector Support Portal
All our customers use the DeskDirector Portal for support so that they have an insight into the end-user experience.
Available worldwide in English.