CloudRadial is a client and ticketing portal that has been expanded with account management features to increase MSP profits, streamline efficiency and provide the next generation of IT experience. From a single pane of glass view, CloudRadial shows an MSP the easiest way to differentiate their Office 365 offering, the quickest way to improve account management, the simplest way to improve customer service and the best way to increase revenues.
Integration Features
The Autotask integration consolidates the API-based integration for:
Viewing and searching support tickets
Submitting tickets with detailed queue and ticket settings
Viewing invoices
Implementing ticket workflows
Into the client and ticketing portal features of CloudRadial’s single pane of glass view which includes the following features:
Full service catalog display
Ticketing and user support
Customized ticketing forms
Backup reporting
Equipment age reporting
Warranty reporting
Office 365 adoption reporting
Security breach reporting
Autotask reporting
Email report archive for vendor notices, 365 alerts and RMM reporting
Invoice management
Business & Compliance policies
User Training (content & courses)
CSAT
More – wrapped in a powerful “Intranet” portal that customers use daily
Sales: info@cloudradial.com
Website: https://www.cloudradial.com
Support: https://support.cloudradial.com
Product Updates: https://support.cloudradial.com
Available worldwide in English