Aportio Technologies Limited
Aportio InboxAgent
Aportio’s InboxAgent provides Intelligent Conversation Insights and Management of text-based conversations for Customer Services & IT Help Desks.
InboxAgent is an AI-powered tool that reads, classifies, analyses and logs or updates tickets from user email queries (or other text-based queries) so your people don’t have to. Receive Insights about what your customers are saying in easy-to-use PowerBI-based reports.
- Direct cost savings by taking 2-4 minutes out of every ticket!
- Agents love that it takes away mundane tasks!
- Managers love that they get insights about trends in user queries so they can fix problems at source.
- Customers love that they can continue to use their channel of choice – they are not forced to use a new channel.
Our customers say:
- “We’ve seen a massive gain in speed to resolution, and more agent time on high value tasks.”
- “Eliminating admin of unnecessarily duplicated tickets - saves 100s of hours a year.”
- “We halved manual processing during end of month billing reviews.”
- “The team would revolt if we took it away.”
- “We understand more about our customers - and how to better serve them - in real-time.”
Working closely with Autotask customers, and designed by people who have a long history working in and with IT managed services providers, InboxAgent overcomes challenges of triaging text-based queries.
- Trained for IT, and designed to manage multi-customer MSPs, InboxAgent provides high classification accuracy out of the box.
- Declutters signatures and unnecessary images which makes it easier for agents to read.
- Recognizes connected emails even without a ticket reference or from a 3rd party.
- Provides insights about trends of intent, topic, sentiment and urgency.
- And it is quick and easy to install.
Pricing is designed for small IT teams and MSPs:
- Teams of 15-25 @ $100/month
- Teams of 26-50 @ $250/month
- Large teams please ask us for a quote.
Add-ons include:
- detailed topic logging; ($50/month); and
- Insights reporting on all call-notes, regardless of query source ($50/month).
Reach out to the team at the email below or see our website for the easy-to-follow instructions to start a free trial.
Available worldwide in English.
Contact information for Sales and Support:
susan.nemeth@aportio.com; sales@aportio.com
Documentation - https://aportio.com/