Aportio InboxAgent
Aportio’s InboxAgent provides Intelligent Conversation Insights and Management for IT Help Desks.
InboxAgent is an AI-powered solution that is unique because it is an all-in-one email management solution:
- Manages Emails from Monitoring Tools
- Manages Emails from Users
- Manages Insights to Improve Efficiency
Not like any parser – it actually solves the problem of incoming emails!
The heart of Aportio’s mission lies in addressing a fundamental issue – the time constraints that engineers within MSPs contend with. Engineers’ focus must remain on swiftly resolving technical issues. Unfortunately, this often means that administrative tasks, though important, are missed or are susceptible to errors.
This is where Aportio steps in with our flagship product, InboxAgent. Superpowered by AI, InboxAgent is designed to handle the mundane yet crucial tasks of email processing and ticket triaging. InboxAgent liberates your team from this mundane and error-prone aspect of their roles, providing accurate and consistent classification that reliably assigns tasks, initiates automations or responses, and ensures your analysis is useful.
Our Aportio Insights feature empowers you with an understanding of your users’ inquiries, based on that same accurate and consistent classification. We focus on the things that are hard to find in other tools to pinpoint automation opportunities and gain a deeper understanding of your customers’ needs and sentiment and finding those unbilled out of contract tickets.
At Aportio, we’re not just another tech company – our founders are former MSP leaders who have walked in your shoes. We intimately understand the unique challenges that Managed Service Providers (MSPs) face in today’s fast-paced IT landscape and have created InboxAgent to support you.
InboxAgent reads, classifies, analyses and logs or updates tickets from user email queries so your people don’t have to. Customers tell us:
- Direct cost savings by taking 2-4 minutes out of every ticket!
- Agents love that it takes away mundane tasks!
- Managers love that they get insights about trends in user queries so they can fix problems at source.
- Their customers love that they can continue to use their channel of choice – they are not forced to use a new channel.
- “We’ve seen a massive gain in speed to resolution, and more agent time on high value tasks.”
- “Eliminating admin of unnecessarily duplicated tickets – saves 100s of hours a year.”
- “We halved manual processing during end of month billing reviews.”
- “The team would revolt if we took it away.”
- “We understand more about our customers – and how to better serve them – in real-time.”
Pricing is designed to scale so small and large MSPs can get the benefits that they need. Plans start from as little as $2,000 per year (or $189/month).
Reach out to the team at the email below or see our website for the easy-to-follow instructions to start a free trial.
Available worldwide in English.
Contact information for Sales and Support:
[email protected]; or [email protected]
Documentation – https://www.aportio.com/inboxagent
Videos – https://www.aportio.com/demosandfaq