Messaging & Collaboration Telephony

AnswerForce

AnswerForce live chat, call answering, and more

Managing a successful, cost-effective IT program isn’t easy. Fortunately, IT businesses can provide better service when a partner helps manage incoming tickets, 24 hours a day, in all time zones. That’s the heart of live phone answering and web chat, delivered by AnswerForce receptionists who understand the importance of ITSM. When you handle more than 50 million customer interactions — as we have done, since 2007 — you get to know what customers want, and what they need. Then, you deliver. Managing a successful, cost-effective IT program isn’t easy. Fortunately, IT businesses can provide better service when a partner helps manage incoming tickets, 24 hours a day, in all time zones. That’s the heart of live phone answering and web chat, delivered by AnswerForce receptionists who understand the importance of ITSM.

The AnswerForce-Autotask integration works magic in aligning your business with the end-users who make up your customer base. As customers contact your business, a team of live receptionists records the details of these conversations by following pre-approved scripts. The integration allows the details of those calls — name, job title, contact information, issue description and more — to flow into corresponding data fields inside Autotask. This process allows your team to quickly and accurately scope incoming IT tickets, and triage them accordingly. The result? You can deliver on SLAs and improve user satisfaction. You can also manage IT resources more effectively, allowing business leaders to devote more focus on strategic IT initiatives.

The integration features:

* Ticket automation via an API
* Automatic feedback tracking
* Streamlined workflows
* The ability to look up a company name inside Autotask, and more

Available in the US, Canada, and UK in English.

AnswerForce Integrations Team (Sales and Support)
integrations@answerforce.com , Phone: +1 800-461-8535

Documentation : https://www.answerforce.com/support/integrations/autotask/

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