April 23, 2021

Forrester: MSPs Gain Efficiency Using Datto’s Unified PSA and RMM

By Ona Blanchette

We recently commissioned a Forrester TEI Study to help MSPs understand the benefits, costs, and risks associated with investing in Datto solutions. The study found that MSPs who partnered with Datto “achieved over $100K in additional average client base growth annually.”

According to the study, efficiencies gained by using Datto’s unified PSA and RMM solutions MSPs helped to drive that growth by streamlining and unifying resources.

MSPs reported:

  • 50% increase in ticket resolution speed
  • 90% reduction in productivity losses caused by downtime incidents
  • 100% of work order time captured with improved billing

Gain productivity and value from Datto’s integrated RMM/PSA

Maintaining complete insight into the networks under management while performing tasks and services quickly and efficiently is critical to MSP success. According to the study, our PSA and  RMM solutions addressed two major MSP challenges: time spent researching or on the phone with clients to understand issues and insufficient visibility to effectively track work requests and tickets. 

Dashboards and widgets enabled MSPs to better manage client work in one centralized location, saving up to 50% in time spent while removing confusion around the status of work orders, employee bandwidth, and prioritizing client issues. The integrated solutions also improved billing by helping MSPs document and track hours, ensuring payment for all of the completed billable work.

“If you looked at all the things that Datto does for our customers, we were doing that before; it just took twice as much effort to deliver those services. Now, with these tools in place, we can do more things with the same staff,” said a CEO from a North American MSP surveyed in the study.

To learn more, download The Total Economic Impact™ Of Datto.

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