Sainer

Telephony 

Sainer is an AI-powered telephone receptionist built for small and medium-sized businesses that can no longer afford to miss a call. Based in the Netherlands, Sainer answers inbound calls 24/7 in natural, multilingual conversation — no voicemail, no hold queues. The AI operator greets callers, answers questions from your knowledge base, qualifies leads, schedules appointments, transfers urgent calls to the right person, and logs every interaction. Sainer serves managed service providers, healthcare practices, real estate agencies, restaurants, staffing firms and retailers who want every customer call handled professionally, instantly, and at a predictable monthly cost.  

The Sainer integration connects your AI phone operator directly to Autotask PSA, turning every inbound call into structured PSA activity. Before Sainer answers, it looks up the caller in Autotask by phone number so the AI greets them by name and knows their company and contract status. During the call, the operator can create a service ticket and add notes in real time, then read the new ticket number back to the caller. After the call, Sainer automatically logs a full summary, transcription and link back to the recording — so your dispatchers and engineers always have complete context in Autotask. 

. Caller identification: phone-number lookup against Autotask Contacts (handles international and Dutch number formats) so the AI greets callers by name and company 

. Contract awareness: optional active-contract check to drive triage and routing logic 

. Real-time ticket creation: AI operator opens a service ticket mid-call with title, description and priority, and reads the ticket number back to the caller 

. Live ticket notes: additional notes appended to the in-call ticket as the conversation evolves 

. Automatic call summary: post-call note (or new summary ticket) with intent, AI summary, optional full transcription and a deep link to the Sainer call recording 

. Per-operator credentials: secure API-key auth with auto-discovered Autotask zone URL 

Contact information for Sales and Support    

Support: [email protected] or https://docs.sainer.nl 

Sales: [email protected] or https://docs.sainer.nl 

Documentation: https://docs.sainer.nl  

Available worldwide in English