Autotask celebrates 20 years and G2 leadership
The G2 Fall 2025 Awards are among the most trusted evaluations of top software solutions, providing insight into how products perform for real users. This season, Autotask PSA earned 57 new badges across the professional services automation (PSA), service desk and IT service management (ITSM) categories, reinforcing its position as one of the most trusted platforms for IT service providers.
Autotask PSA is a cloud-based platform that helps IT teams maximize profitability by centralizing operations, streamlining workflows and enabling real-time, data-driven decisions. With more than 170 integrations and 99.99% uptime over the past decade, it gives MSPs complete visibility into service delivery, resource utilization, customer satisfaction and overall business performance.
As we celebrate 20 years of Autotask, these latest G2 honors highlight what matters most: customer success, operational excellence and continued innovation that keeps MSPs ahead of the curve.
Leadership built on customer trust
Autotask earned Leader and Momentum Leader status across every major G2 category, including PSA, Service Desk and ITSM tools, reflecting strong user satisfaction and a powerful market presence.
As Jay Fowler, Senior Vice President at The Scarlett Group, puts it: “One of the things I really love about it is that it’s basically an integrated, time-to-hire business. It’s our ERP platform, as well as our ticketing and project management system.” Autotask continues to grow because its users grow with it — relying on the platform as the central hub for their daily operations.
Excellence in PSA: Performance, usability and automation
In the Enterprise PSA segment, Autotask earned recognition for its ability to make complex operations simple and efficient. The platform received badges for:
As Evan Swendsen, Senior Technical Consultant at Pure IT, explains, “It’s helped our business grow by leveraging automation and integration across all of our different product stacks.”
PSA software is designed to streamline project management, billing and resource allocation. Autotask takes this further by combining these capabilities into a centralized, automation-driven system that helps MSPs deliver faster, more profitable outcomes.
Koby Dudley, Director of Managed Services at BECA, also noted the efficiency gains his team has achieved: “Some of the biggest things with Autotask are the customizability and workflows. We’ve been able to reduce manual touching on a lot of ticket flow, and that’s really helped our team out.”
Proven performance across regions
Autotask’s success extends worldwide, with G2 regional leaders’ badges spanning across the following regions:
According to Paul Bush, Principal Consultant at OneSource Technology Inc., “The thing we love most about Autotask is the ability to look at contracts and see how profitable each and every one of our clients is.” Profitability insights like these are what set Autotask apart, empowering service providers to make confident business decisions grounded in data.
20 years of innovation and partnership
Autotask’s 20-year journey is defined by innovation but sustained by relationships. From early adopters to new users, our customers’ feedback has shaped every enhancement, integration and automation that makes Autotask the trusted PSA it is today.
“I’ve been using Autotask for twenty-one years,” said Melissa Hockenberry, owner of First Things First Training & Consulting. “What I love about it is the people who support it and the innovation that it drives forward all the time.”
As we look ahead, our mission remains unchanged: to empower MSPs to operate more efficiently, deliver better service and grow more profitably.
Thank you for 20 years of trust
These 57 G2 awards are more than recognition — they’re proof of what happens when technology and partnership come together. Here’s to 20 years of Autotask and to the MSPs, IT leaders and technicians who continue to inspire our innovation every day.
See why Autotask is trusted by MSPs worldwide: Request a demo.
