What’s new in Autotask 2025.3: Better financial workflows and smarter ticketing
Autotask’s 2025.3 release is here, and it’s all about making your day smoother, smarter and more streamlined. This update brings powerful improvements that help you close the loop between Autotask, QuickBooks Online, ConnectBooster and IT Glue so your billing and ticketing processes work more seamlessly together.
Here are the top three updates you should know about:
Accounting Hub for QuickBooks Online: Faster, smarter, future-proof
Say goodbye to clunky syncing and hello to the new Accounting Hub for QuickBooks Online, a modern connector from Kaseya that’s built to deliver speed, stability and scalability. Unlike the current AppConnect-based integration, this new connector is built from the ground up by Autotask and is Intuit-approved and designed for long-term evolution.
Key improvements include:
- Sync more frequently with QuickBooks Online
- Map customers and vendors easily
- Manage Intuit AppConnect integration within Autotask
- Sync all expenses automatically
- Control item matching settings
- Allow multi-user access
- View error logs within Autotask
Whether you’re running monthly reconciliations or syncing hundreds of invoices, the new Accounting Hub is here to help you stay efficient and error-free.
Please note: The Accounting Hub will roll out in phases, depending on your Autotask zone. You can check your zone and schedule in the release notes.
Tax calculation improvements with QuickBooks Online: No more invoicing headaches
Tax mismatches between Autotask and QuickBooks Online are now a thing of the past. The 2025.3 release introduces a smarter tax sync that uses QuickBooks Online’s Automated Sales Tax (AST) engine to handle tax calculations and then pushes that data into Autotask.
Key benefits include:
- Consistent tax calculations across Autotask and QuickBooks
- Seamless integration with ConnectBooster for end-to-end billing accuracy
- Less manual correction and fewer billing errors
If you’re using QuickBooks Online and ConnectBooster, this update will help ensure more accurate, hassle-free invoicing.
IT Glue checklist enhancements: More real-time updates
We’re excited to share a powerful new enhancement that brings even more automation and consistency to your IT service delivery workflows. Starting today, you can automatically apply IT Glue checklists to Autotask tickets. No more manual selection needed.
You can now pre-configure IT Glue checklists to appear on tickets automatically using the following Autotask components:
- Workflow rules
- Ticket categories
- Speed code templates
Key benefits include:
- Real-time checklist updates right inside Autotask tickets
- Fewer mistakes and better process consistency
- Less time spent jumping between platforms
Please note: To continue using this feature, you’ll need to generate and enter a new API Key from IT Glue. Here’s how to do it.
Other notable updates
In addition to the headline features, the 2025.3 release includes a few behind-the-scenes improvements that enhance system stability, email handling and integration support:
- Improved duplicate ticket prevention using email Message-ID
- Enhanced SPF and domain validation for more reliable email delivery
- Developer tooling updates across Report Data Warehouse, REST API and SOAP API
Fixes summary
This release also includes a wide range of usability and stability improvements, including:
- Billing accuracy fixes for charge dates, product line items and workflow rules
- Ticketing and task fixes related to status updates, time entries and to-do items
- Integration stability for Active Directory, asset mapping and configuration items
- UI and portal improvements that eliminate errors and ensure data displays correctly
Learn more
Want the full list of updates, rollout dates and technical details? Check out the full 2025.3 release notes.
Curious how these new features can improve your day-to-day operations? Book a personalized demo to explore how Autotask’s newest features can streamline your billing, documentation and service workflows.
