Autotask PSA


The Feedback Specialists for MSPs

Customer satisfaction is the #1 driver of success for MSPs. SmileBack is the original customer satisfaction feedback platform—built for MSPs, by MSP founders.

Give your customers a voice by asking them how you did on every single support interaction. With an average 42% response rate through SmileBack for Autotask, you'll create stronger relationships with your customers and create repeat business and boost the morale of your support agents. Watch a quick tour of SmileBack for Autotask here.

·        Automatically send an immediate feedback request after every closed Autotask support ticket

·        Create powerful reports to bring to customer meetings and support agent reviews

·        Show your CSAT dashboard on the big screen so your whole team can see the reviews coming in through SmileBack for Autotask

SmileBack is available worldwide, in 15 languages

Book a short 1-on-1 consultation now or reach out at to learn how customer feedback makes Autotask even more powerful.

Rated 5 stars // 14-day free trial // 60-day money-back guarantee

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