DaemonLayer

DaemonLayer is an AI-powered automation platform built for MSPs. It processes support emails in real time, triages tickets using a multi-LLM AI engine, and executes automated workflows to resolve common IT requests without human intervention. DaemonLayer integrates with Microsoft 365 and other PSA platforms, delivering 70%+ automation rates while maintaining enterprise-grade multi-tenant security and full audit logging.

DaemonLayer’s Autotask integration enables bidirectional ticket synchronisation between DaemonLayer’s AI automation engine and Autotask PSA. Tickets are automatically created, updated, and resolved as DaemonLayer workflows execute. Status, priority, and custom field mappings are fully configurable. Workflow outcomes, including AI-generated resolution notes and time entries, are posted directly to Autotask tickets, keeping technicians informed without manual effort.

• Bidirectional ticket sync — DaemonLayer ↔ Autotask
• Automatic ticket creation from inbound emails
• AI-generated comments and resolution notes posted to tickets
• Configurable status and priority field mapping
• Custom field mapping (inbound and outbound)
• Automated time entry creation (actual or fixed duration)
• Polling-based sync (15-minute intervals during business hours; 60-minute after hours)
• Multi-tenant architecture with full data isolation per MSP

Contact information for Sales and Support

Sales: [email protected]

Support: [email protected]

Documentation: https://docs.daemonlayer.com

Geographic availability

Worldwide

Languages

Worldwide – English

Technical contact name and email

Ruud Mens — [email protected]