Category: Help Desk

Browse our articles on Help Desk operations to understand how to effectively manage user inquiries and issues, ensuring timely and effective support.

November 03, 2023

Supercharging Service Desk Operations With Autotask and IT Glue Integration

Travis Brittain

Unlock the power of Autotask and IT Glue integration: enhance service desk efficiency and streamline operations for MSPs.

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February 10, 2023

Supercharge Service Desk Operations with Autotask and IT Glue

Sven Richter

Easily access IT Glue suggested documentation and checklists in Autotask.

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November 18, 2019

Generate Revenue with Autotask PSA Co-Managed Help Desk

Andrew Burton

Co-managed IT refers to the collaboration between a managed service provider (MSP) and a client’s internal IT department. It is common among MSPs that serve larger businesses with in-house IT teams. It is less common, but not unheard of, for MSPs serving small businesses.

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