featuredPSAAutotask Professional Services Automation (PSA)

Thread

Thread is a revolutionary IT service experience platform that empowers managed service providers (MSPs) to craft exceptional service experiences through seamless integrations with Microsoft Teams, Slack and customizable applications for Windows and MacOS. Thread transforms traditional IT support tickets into real-time, threaded conversations that happen wherever customers work, syncing updates to Autotask PSA. Thread’s Magic AI automates admin-heavy tasks, such as ticket categorization, prioritization and time entry, and optimizes service delivery, driving significant improvements in response times, technician efficiency and customer satisfaction. Experience service magic — get Thread! ✨

The Autotask integration is API-based and involves the following activities:

  1. Viewing and searching support and project tickets
  2. Viewing support ticket notes and posting support ticket notes
  3. Submitting support tickets with detailed queue and ticket settings
  4. Interaction with support ticket workflows
 

Sales & Support:
Sales: [email protected]
Support: [email protected]

Documentation

Available Globally in English and French