VoIPAutotask Professional Services Automation (PSA)



bvoip helps IT and Managed Service Providers attack voice and unified communications worldwide. Having come out of the MSP space, bvoip designed its program to not only automate how MSP’s interact with their existing systems and tools but to also assist MSP’s with an offering to standardize their Unified Communications offering to their customers. bvoip is currently available in North America, Europe, and the Australian / New Zealand Regions.

1stream represents the most powerful, voice platform integration available to the Autotask PSA ecosystem. 1stream is developed exclusively for the channel by bvoip. 1stream is designed to streamline engagement between sales, service, and operations by integrating and automating key communications data directly into Autotask. 1stream’s primary purpose is to enhance key customer interactions while greatly expediting the tedious tracking process.The goal of 1Stream is to associate calls with companies and contacts within Autotask so we can fast track the ability to work on tickets, opportunities, tasks, follow ups, and team member updates.

  • Save missing phone numbers into new or existing contacts
  • Create new companies / contacts
  • Screen pop contact or ticket screens based on called ID match on incoming calls
  • Create new tickets or opportunities
  • Search for existing tickets and opportunities
  • Associate a call with an existing ticket or opportunity
  • Create notes, activities, tasks, and time entries associated with a contact, ticket, or opportunity
  • Call recording upload against tickets, contacts, accounts, opportunities
  • Click-to-dial via Live Links
  • Back link to Autotask Contacts, Companies, Tickets, Opportunities from 1Stream client
  • Call Dashboard / Wallboard with Call Metrics and Notes / Autotask Record Link
  • And more

Available in Europe, Canada, US, Australia, New Zealand in English.

Sales Contact: 215-402-7200 option 2

Support Contact: 215-402-7200 option 1

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