August 03, 2023

The All-New PII Compliance Feature for MSPs: Take Your MSP Game to the Next Level

By Sam Roguine

In today’s digital world where organizations conduct the majority of their daily business and operations online, concerns about data privacy loom large. Customers are becoming more skeptical of how companies use their data, and governments and regulatory bodies are increasingly stepping in to regulate data collection. Consequently, the data privacy landscape is rapidly evolving, with industry and geographical data protection standards increasingly coming to the fore.

While the United States has the National Institute of Standards and Technology (NIST) Guide to Protecting the Confidentiality of Personally Identifiable Information, the European Union relies on the General Data Protection Regulation (GDPR) to protect personally identifiable information (PII) and consumer privacy. More region-wise laws and regulations, such as the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA), are also coming into effect every year. There are industry regulations as well, like the Health Insurance Portability and Accountability Act (HIPAA) for the health sector and the Payment Card Industry Data Security Standard (PCI DSS) for the finance sector, that make the regulatory world more convoluted.

As businesses strive to successfully navigate this ever-evolving, complex data protection regulation landscape, this presents a unique opportunity for managed service providers (MSPs). By providing data compliance services for businesses, MSPs can offer better value for their customers and generate a new and future-proof revenue stream. However, given the complexity and breadth of the regulatory compliance market, it’s not an easy ask.

MSPs often struggle to provide profitable data compliance services to customers due to various reasons, such as the high costs involved in implementing data compliance services, complexity of the compliance solutions and lack of skilled professionals. While these challenges restrict many MSPs from entering the compliance market, the MSPs that already offer compliance services often do so by thinning their margins or even operating at a loss. That’s where the integration of Datto Workplace with Compliance Manager GRC can be a game changer.

Secure collaboration solution meets simplified compliance management

Purpose-built for MSPs, Datto Workplace is one of the most secure and efficient enterprise file sync and share (EFSS) platform available in the market today. The platform enables users to access their files and collaborate securely from anywhere, on any device. By integrating with Compliance Manager GRC — a compliance management software — Datto Workplace now offers easy-to-use and robust data compliance features that can help MSPs create a new revenue stream or expand the margins on their existing data compliance services.

Users often store sensitive data in working files to achieve their productivity goals. By identifying, tagging and summarizing those PII data, Datto Workplace’s PII scan and summary feature prevents that data from getting leaked and empowers the business (your client) to stay compliant. Powered by Compliance Manager GRC, this feature automatically scans files and folders for sensitive data and PII, like Social Security numbers (SSN), U.S. driving licenses, birth dates and Automated Clearing House (ACH) numbers. It then flags and tags the files containing PII to bring heightened security awareness and provides a detailed PII summary report.

Notably, this unique automated feature of the platform also helps you to reduce your technicians’ workloads by up to 50% and eliminates the need for compliance-specific skill sets. For instance, another way to identify PII data in files and folders is by using Microsoft 365’s innate feature. However, it’s a manual and cumbersome process that requires up to 51 custom search queries to be created and maintained, which should then be followed by manual search results tracking.

Offer data compliance services at a healthy margin

MSPs can get this feature at a predictable, low cost. Datto Workplace and Compliance Manager GRC have flat-fee subscription models with no hidden or surprise costs to shock you. You get an immediate return on investment with larger margins without any CAPEX investment.

Datto is the world’s largest vendor of proven, reliable and secure BCDR solutions for MSPs. Go the Datto way, offer cost-efficient data compliance services to your clients and take your MSP game to the next level. Contact us now to learn more.

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