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Middleware & DevelopersAutotask Professional Services Automation (PSA)

Zalara Tech 

PSA Insights 

Zalara Tech Ltd is the company behind PSA Insights, built by MSP professionals, for MSP professionals. Together, we have decades of hands-on experience working within Managed Service Providers, and we understand the operational challenges MSPs face daily. PSA Insights specialises in transforming PSA ticket data into actionable intelligence using AI-powered analysis. Our mission is to help MSPs move from reactive firefighting to proactive problem management, improving service delivery, reducing ticket volumes, and driving operational efficiency.  

PSA Insights connects directly to Autotask to analyse your service desk ticket data using AI. The integration automatically identifies recurring issues, surfaces hidden patterns, and delivers actionable problem management insights — helping MSPs reduce ticket volumes and improve service quality. By reading ticket, company, contact, and configuration item data from Autotask, PSA Insights provides trend analysis, root cause identification, and AI-generated recommendations. Setup takes minutes with secure API connectivity, giving your team immediate visibility into the operational improvements that will have the biggest impact on your business. 

  • AI-Powered Problem Management — Automatically detects recurring issues and ticket patterns across your Autotask data 
  • Root Cause Analysis — Identifies underlying causes behind repeat tickets to reduce volume 
  • Trend & Pattern Detection — Surfaces emerging issues before they become widespread problems 
  • Actionable Recommendations — AI-generated insights with clear next steps for your service desk 
  • Secure API Integration — Read-only connection to Autotask; your data stays protected 
  • Real-Time Dashboards — Visual analytics covering tickets, companies, and configuration items 

Contact information for Sales and Support    

Sales: [email protected]  

Support: [email protected]  

Sign up: https://www.psainsights.ai/pricing  

Contact Page: https://www.psainsights.ai/contact 

Website: https://www.psainsights.ai 

Documentation: https://www.psainsights.ai/app/docs  

Media: https://www.youtube.com/@psainsights  

Available Worldwide in English