Autotask PSA

Unified Office

TCN Service Management Suite / Autotask

Unified Office, Inc. is a leading provider of SDN-based, hybrid cloud, managed, Voice-over-IP (VoIP) and Unified Communications services to small and medium-sized businesses (SMBs). Unified Office’s Total Connect NowSM service architecture was purpose-built to deliver the highest quality of experience and availability, leveraging the latest in extensible business VoIP communications technology and cloud-based infrastructure to enhance SMB workforce productivity. Their cloud-based intelligent network incorporates Unified Office’s patented, adaptive Highest Quality Routing Protocol™ (HQRP™) for end-to-end service quality, and Business Continuity “shadowing” to ensure high availability operation over one or more redundant broadband links.

TCN Service Management Suite / Autotask provides complete telephony integration into Autotask so that MSP’s can provide an exceptional customer experience on every inbound and outbound call.  Customer information is instantly available that includes account, contact and the most recent ticket for the caller with the ability to review other tickets or create a new ticket for the account.  Access to Autotask contacts and call history are a click away making it easy to communicate with customers and support them better.  TCN CX/Autotask creates efficiencies and raises Customer Service to a whole new level.

  • Inbound and Outbound call control with real time presentation and links to Autotask account, contact, and tickets

  • Searchable call history with links to Autotask account, contact, and tickets along with click to dial for account and contact

  • Searchable Autotask contacts with links to Autotask account and contact information and click to dial for account and contact

  • Browser based voicemail access with links to Autotask account and contact, listen, and click to dial caller

  • Caller ID with Autotask account, contacts and tickets information available on incoming calls

  • Ability from call control window to view recent tickets, scroll through recent tickets or create a new ticket in Autotask

  • Ability to Drag and Drop calls to another user or to a park zone while retaining all caller information from Autotask

Available in N. America in English

Contact:  sales@unifiedoffice.com  (603)427-9500 Option 2

support@unifiedoffice.com  (603)427-9500 Option 1

Documentation: https://unifiedoffice.com/wp-content/uploads/2020/01/TCN-Service-Management-Suite_Deployment_Guide_Autotask.pdf

Video:  https://youtu.be/69BgTpUrMcs

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