Bravura Software LLC

OptiTune

Bravura Software’s mission is to deliver reliable, secure, enterprise grade remote monitoring and management solutions for managed service providers (MSPs). OptiTune helps managed service providers manage the costs, complexity and risks associated with supporting every device they are contracted to support. From on premises to cloud based, from laptop to server and everything in between, OptiTune is the intuitive, powerful solution that helps MSPs succeed. Whether managing just a few endpoints, or tens of thousands, OptiTune helps MSPs scale to handle increasing complexity and increase operational efficiency.

OptiTune’s deep integration with Autotask lets you seamlessly synchronize customers from Autotask to OptiTune. Once you have assigned computers to these customers in OptiTune, they can be synchronized as configuration items in Autotask, with quick access links in Autotask to manage the computer, or connect to it remotely from OptiTune. You can also setup tickets to be created in Autotask automatically, whenever an alert is generated in OptiTune, and define a ticket template to use when creating each ticket.

• Synchronize Customers and Sites – OptiTune will automatically sync your customers from Autotask so they are always up to date in OptiTune.
• Synchronize Computers – When you assign computers to customers in OptiTune, they will show up as configuration items in Autotask, with quick access links to manage them in OptiTune, and relevant technical details available in Autotask.
• Create Tickets – When an alert is triggered in OptiTune, you can automatically create and assign a ticket in Autotask using a ticket template that you define in OptiTune.

Available worldwide in English.

Contact for Sales and Support: https://www.bravurasoftware.com/company/contact.aspx
sales@bravurasoftware.com
customer_support@bravurasoftware.com

Documentation: https://www.bravurasoftware.com/optitune/integrations/autotask.aspx