Cooper Copilot: AI-Powered Service Desk for Faster, Smarter Support With Autotask PSA

Amplify your IT expertise, boost efficiency and achieve more without compromising quality.

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Built using the latest in generative AI for fast and accurate performance.

Augment your team’s proficiency to get more done without the cost of extra resources.

Improve communication to provide a service experience that will delight your customers.

Overclock Your Service Desk Productivity With Cooper Copilot for Autotask

IT Teams of all sizes are turbocharging their productivity with Cooper Copilot. From quickly closing tickets to summarizing long complex threads, Cooper Copilot can handle it all with the speed and accuracy to put you on top.

Get the TL;DR faster with instant and accurate Smart Ticket Summaries

Spend more time solving problems and less time sifting through long notes, emails and time entries. Cooper Copilot for Autotask summarizes the issue, actions already taken and suggests next steps, allowing you to hit the ground running.

Refine technician bedside manner with Smart Writing Assistant

Improve user satisfaction and eliminate miscommunication. Cooper Copilot perfectly converts jot notes, tech-jargon and short-hand to professional, friendly communication designed to promote understanding by end-users.

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Automatically document resolutions now. Save time later

Cooper Copilot automatically generates step-by-step resolution notes for completed tickets, building a comprehensive documentation repository for future use. This helps you complete tickets easier in the future, improving resolution time, and empowering junior resources to tackle tougher tickets.

Cooper Copilot for Autotask
Transforms Your IT Operations

With Cooper Copilot, your team can enhance their existing skills, tackling tasks more efficiently and accurately, allowing them to achieve higher levels of productivity.

Increased User Satisfaction with Clear, Concise Communication

Improve clarity and professionalism of written communication to enhance user satisfaction, all without needing an advanced English degree.

Escalations Solved Faster

Boost productivity of your valuable, highly skilled team members with Smart Ticket Summaries. Minimize additional expense on level 2 or 3 tickets, by automatically summarizing long ticket threads, so your team can focus on solving problems.

Build Your Resolution Library

Give your future self the solution. Automatically create resolution notes for completed tickets using the latest in generative-AI. Keeping accurate records, makes it easier to resolve similar tickets in the future and maintain audit readiness.

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