Acumen Consulting Improves Efficiency and Automates More With Datto RMM

Acumen Consulting is one of the top five managed IT service providers in St. Louis, Missouri. They provide advanced IT consulting services and managed IT services to a diverse client base, helping them achieve their goals.

By leveraging cutting-edge technologies and industry best practices, they empower their clients to stay ahead in today’s rapidly evolving digital landscape. Their team of experienced professionals offers tailored solutions that align with each client’s unique business objectives and challenges.

Whether it’s implementing cloud solutions for scalability, developing custom software applications for improved efficiency or providing round-the-clock support to ensure uninterrupted business operations, they are committed to delivering excellence at every step. With their proactive approach and dedication to client satisfaction, they serve as trusted partners in navigating the complexities of modern IT environments.

  • Company: Acumen Consulting
  • Industry: IT MSP
  • Location: St Louis County, Missouri
  • Established: 1994
  • Interviewed: Rob Wagnon, President

We’ve been big fans of Autotask. Then, we brought in Datto RMM, and it’s been a great product for us. Both of the products have really shaped our business.

Rob Wagnon

President, Acumen Consulting

The Challenge

Acumen Consulting is committed to delivering superior customer service to clients by investing in the right solutions and regularly enhancing their operational processes. This dedication drives them to seek out innovative technologies and refine their workflows to stay ahead of industry standards and meet the evolving needs of their clientele.

There are so many things we like about Autotask. Contract management is fantastic. Ticket management is great.

Rob Wagnon

President, Acumen Consulting

The Solution

The Saint Louis-based MSP’s initial adoption of Autotask PSA yielded impressive results, enhancing their ability to meet client needs swiftly and effectively. The solution not only improved operational efficiency but also transformed billing into a seamless and positive experience for customers.

Impressed by Autotask’s performance, Acumen Consulting decided to invest in Datto’s remote monitoring and management (RMM) solution, recognizing its potential to further streamline their operations. With both solutions in their toolkit, the MSP started employing seamless workflows to raise service delivery standards and improve ticket, endpoint and end-user management, ultimately achieving better time and cost efficiency.

Previously, whenever Acumen Consulting’s staff received a ticket, they would manually input data across 30 fields, which took 5 to 7 minutes per task. However, with the adoption of speed codes, an automation feature in Autotask, this time-consuming process has been slashed by more than half, ensuring almost immediate resolution to common issues.

The advanced automation also alerts Acumen Consulting’s technicians to potential issues, like failing UPS batteries, ahead of time and without any manual intervention. Furthermore, Datto RMM’s endpoint detection and response (EDR) feature ensures thorough protection against sophisticated cyberthreats across diverse platforms.

Datto RMM has tools like scripting, monitors and policies that help Acumen Consulting work faster and better. And, when it’s connected to Autotask, tasks like billing and reporting become easier and quicker.

It isn’t easy to list all the benefits of Datto RMM on our business. Once automation is in place, it starts saving time, and it’s easy to underestimate just how much time is actually being saved.

Rob Wagnon

President, Acumen Consulting

Other Benefits

The seamless integration between the two powerhouse solutions allows the MSP to swiftly resolve tickets, minimize downtime, optimize resource allocation, enhance reporting capabilities and improve overall operational efficiency.

Furthermore, Datto RMM’s new M365 Management module offers improved tools and capabilities, enabling Acumen Consulting’s IT team to efficiently manage various aspects of their clients’ Microsoft 365 environments.

Acumen Consulting has realized remarkable operational improvements, cost savings and unified user and endpoint management through the implementation of Autotask and Datto RMM. By automating routine tasks and offering a unified user and endpoint management experience, Datto’s solutions have proven invaluable.

Experience the future of streamlined efficiency. Dive into our Datto RMM and Autotask demos today!

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