May 22, 2023

Introducing Datto Autotask’s New Integrated Customer Billing Feature

By Travis Brittain

Today’s managed service offerings comprise multiple solutions carefully curated by an MSP. These solutions tackle individual challenges, such as endpoint management, user support and physical office infrastructure. As a result, MSPs get stuck juggling dozens of different products, interfaces, licenses, contracts, bills and relationships. This is the primary cause of vendor fatigue.

The complexity of paying for these solutions in different billing models adds more challenges. For instance, some solutions charge per endpoint, while others charge per user. When these consumption charges are passed on to customers, it creates a daunting amount of manual work at the end of the month.

Issues with manual billing

Autotask users typically need to review their vendor invoice or product reports and manually update Autotask Contracts with the units used that month before they can generate the customer invoice. This manual process could introduce a new error by not charging your customer enough or overcharging, which could hurt your margins or create a negative customer experience.

How Kaseya solves this with IT Complete

Products under the IT Complete umbrella are technically and commercially integrated to alleviate those pains with one bill, one account manager and one place to access it all — KaseyaOne. Today, we’re announcing the next step in our journey — Autotask Integrated Customer Billing.

This feature allows Autotask users to automatically account for the consumption of certain IT Complete products by their customers. As a result, it eliminates hours of back-office work at the end of the month to reconcile usage and update customer invoices. Autotask users can improve their margins by ensuring they accurately collect the revenue associated with the products their customers consume.

Let’s say you are charging your customers on a per-user basis. With Autotask Integrated Customer Billing, you can have the exact quantity of user mailboxes protected by Graphus and automatically update the Autotask Contract. You can also charge extra for each device protected 24/7 by Kaseya Managed SOC powered by RocketCyber. Autotask Integrated Customer Billing allows you to have the exact number of protected devices updated on Autotask Service. This makes it easy to ensure your customer is always accurately billed for the protection they are receiving.

Autotask Integrated Customer billing can even handle proration, with the option to have usage data updated in Autotask daily.

Where is it released?

Today, we are launching this feature with two product suites from the IT Complete platform — Security and Audit & Compliance. These suites contain popular sell-through products that MSPs love, including RocketCyber, ID Agent, Graphus, Network Detective Pro and Compliance Manager GRC.

We will roll this feature out to the other suites in the platform in the coming months. Existing Autotask users can visit the Knowledge Base to learn how to configure this functionality or contact their account manager to learn about the products within the Security and Audit suites.

If you’re not an Autotask user, learn how Autotask can provide the insights needed to grow your business and the automation to increase profits by signing up for a demo here.

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