Stop losing revenue: How Autotask and BCDR together solve fragmented MSP operations

If you’re like many managed service providers, disconnected systems, manual reconciliation and missed billable services are silently draining your profits. Even MSPs with strong recurring revenue aren’t immune. In fact, 30% of those earning 30% or more in recurring revenue still fail to turn a consistent profit, according to MSP Success Magazine. The culprit? Operational inefficiencies caused by juggling dozens of tools, siloed data and outdated billing processes that let revenue slip through the cracks.

This isn’t just a billing problem. It’s a growth problem, a profitability problem and a client trust problem. That’s why Kaseya built Integrated Customer Billing (ICB), a smarter way to connect your backup services with your PSA. And at the heart of that solution is the powerful partnership between Autotask and Datto BCDR.

The cost of doing it the old way

MSPs rely on a mix of backup tools, documentation platforms, PSA systems and finance apps. However, when these systems don’t connect, teams are stuck manually reconciling data, double-entering figures and resolving billing disputes. It’s a drain on time and talent: experienced admins can spend hours — or even days — chasing down usage data for recurring contracts. Every manual update is time lost on higher-value work. Worse, errors are common, leading to delayed invoices, strained client relationships and costly revenue leakage.

One invoice, zero headaches: Integrated customer billing

With ICB, Autotask becomes the central command for billing all Kaseya services, starting with Datto BCDR. This eliminates the chaos and human error that stem from disconnected billing workflows.

Here’s how it works:

• Usage data from BCDR and other Kaseya modules flows into KaseyaOne, the integration hub.
• KaseyaOne passes this data directly into Autotask, where it’s linked to specific organizations and recurring service contracts.
• Autotask generates a consolidated invoice for all Kaseya services, automatically updated with daily or monthly unit changes.
• You get accurate billing. Your clients get clean, consolidated invoices. Everyone wins.

Learn more details about ICB in this help article.

Why it matters to your bottom line

Let’s break down the real-world benefits of integrating Autotask with BCDR through Integrated Customer Billing:

• Maximize billing accuracy: ICB automatically updates service line items, reducing human error and improving billing precision.
• Reduce time spent on billing reconciliation: Free your admins and technicians from manual number crunching. Automating the flow of data from service usage to invoice allows you to reallocate resources to strategic initiatives.
• Lower cost of managing monthly billing: Fewer errors mean fewer invoice disputes, faster payment cycles and improved cash flow without the back-and-forth.
• Adopt new services without billing gaps: When you onboard new services like Datto BCDR, there’s no lag in billing setup. ICB ensures usage is tracked and billed from day one.

Specifics you can count on: Datto BCDR and ICB

When using Datto BCDR with Integrated Customer Billing, Autotask can track and invoice based on:

• Agent services: Number of Siris X Series agents in use.
• Device hardware: Hardware deployed per device.
• Device service: Service costs based on device type and retention.
• BCDR model counts: Total models and agent breakdowns per client.
• Enablement indicators: Whether the service is active per organization.

With Cooper Insights in KaseyaOne, you’re also proactively alerted about:

• New organizations ready for ICB activation.
• Unlinked usage data that needs mapping.
• Changes in service utilization.

Ready to stop leaving money on the table?

The Autotask and BCDR story is simple: eliminate revenue leakage, automate the mundane and maximize the margin on every service you deliver.

Schedule a free demo with an Autotask expert to discover how Autotask and BCDR prevent revenue loss through Integrated Customer Billing.