KPS Global LLC: Enhancing IT management with Datto RMM amid rapid growth
KPS Global LLC is a leading provider of insulated panel systems and walk-in coolers and freezers, serving a broad range of industries, including foodservice, scientific and industrial applications. With a national footprint and a growing team of nearly 900 employees, KPS Global is known for engineering excellence and tailored solutions that support the unique needs of its clients.
- Company: KPS Global LLC
- Location: Fort Worth, Texas
- Website: https://kpsglobal.com/products/insulated-panel-systems/
- Interviewed: Logan Dirks, IT Operations Manager
“Datto RMM lets us segment and manage multiple facilities and manufacturing spaces without losing control.
It makes things a lot easier”
IT Operations Manager
KPS Global needed a better way to manage IT across five different facilities. By adopting Datto RMM, the company unified endpoint management, improved remote support, and streamlined patching and inventory tasks. The integrated solution boosted efficiency, enhanced visibility and positioned IT as a strategic asset within the business.
As KPS Global embarked on a period of aggressive growth, the company’s IT environment rapidly became more complex. Growing the company in different sites and locations presented a unique challenge in maintaining control, security and visibility across disparate systems.
Logan Dirks, responsible for all the IT operations at KPS Global, faced significant hurdles managing around 900 endpoints. The previous setup relied on a mix of disconnected tools for remote access, inventory and asset management, and manual processes, resulting in fragmented visibility and inefficient workflows. As the organization grew, these limitations made it increasingly difficult to scale operations and respond swiftly to business needs.
“We were using like four different applications just to stay on top of our assets,” Dirks explained. “One tool handled remote access, with inefficient endpoint management features, another managed inventory, and we had this complicated setup trying to tie everything together with APIs — it wasn’t working well.”
Key challenges:
- Limited visibility into hardware inventory and asset performance.
- Struggles with remote support.
- Fragmented workflows due to multiple loosely integrated tools.
- Inadequate patch management capabilities.
To streamline operations and prepare for further expansion, KPS Global implemented Datto RMM. This transition allowed the IT team to consolidate critical functions into a single, unified platform, significantly improving control and response times.
One of the standout benefits of Datto RMM was its ability to segment environments by different business units — critical for maintaining organizational structure while supporting autonomy within each entity.
“In our company, different sites don’t necessarily share the same IT environment, so flexibility is key to our teams and technicians,” said Dirks. “Datto RMM lets us segregate entities cleanly when needed. It makes things a lot easier when it comes to tracking and monitoring workstations, servers and networking devices in all sites we manage.”
The platform also delivered superior remote access capabilities, especially with the introduction of a new video function optimized for low-connectivity areas. According to Dirks, this feature is a game changer for support teams working with devices in remote or bandwidth-limited locations.
“The remote access now through Datto RMM is so much better than the previous solution we were using and increases our team’s productivity because everything is integrated into one platform,” he shared. “Especially with the new video function — it pulls a great screen grab even in low connection areas. I’m thoroughly impressed.”
In addition, comprehensive inventory management and advanced patch automation gave the team the tools they needed to transition from reactive support to proactive IT administration. Intuitive reporting and device comparison features were instrumental in streamlining hardware lifecycle decisions, such as fleet standardization when changing manufacturer is required.
Another major advantage for KPS Global has been the seamless integration between Datto RMM, IT Glue and Autotask, which has brought newfound efficiency to the IT team’s daily operations. “Now everything just talks to each other,” said Dirks. “If the team is looking at a device in the RMM, they can pull up documentation in IT Glue or kick off a ticket in Autotask instantly. It cuts down on context switching and saves us a ton of time. Before, we were jumping between tools and losing momentum — now it’s all in one ecosystem, and that’s been huge for us.”
For KPS Global, adopting the right technology has done more than solve immediate challenges — it’s begun to reshape the company’s entire approach to IT. With Datto RMM as a central solution for management, integrated with Autotask, IT Glue and other solutions, the IT team has moved beyond day-to-day support into more strategic thinking. “Our IT stack is changing the way our executives think about IT in our company in general,” said Dirks. “It’s opening doors we hadn’t even considered before.”
This shift in mindset has sparked a bold vision: transforming the internal IT department into a standalone, MSP-style operation within KPS. “We’re exploring the idea of running IT as its own business unit — still part of KPS, but functioning as an MSP,” Dirks shared. “Looking even further ahead, there’s talk of offering IT services to external clients. The systems Kaseya offers don’t just help us support the business better — they help us think like a business. And that’s exciting.”
The adoption of Datto RMM brought immediate operational efficiencies to KPS Global. The IT team now benefits from:
- Centralized visibility across 900 endpoints with actionable inventory insights.
- Reliable remote support, even in low-bandwidth environments.
- Streamlined patch management, enabling rapid deployment of updates and policies across the organization.
- Improved unification of different environments, with the flexibility to isolate and manage different businesses units independently within a single RMM instance.
With Datto RMM, KPS Global’s IT team has shifted from managing multiple disjointed tools to leveraging a unified platform that meets the demands of a dynamic, fast-growing enterprise. The results have not only simplified the day-to-day work of the IT team but also positioned the company for continued success in its expansion strategy.
KPS Global’s partnership with Datto RMM and Kaseya underscores its commitment to operational excellence, future-proofing its IT infrastructure and ensuring business continuity at scale.