Customer Relationship Management (CRM) Messaging & Collaboration

Whitehat Virtual Technologies

Wooster - 2-way integration Autotask & Slack

At whitehat, our mission is to remove the mystery and risk from corporate IT to deliver a clear, consistent, and process driven IT experience. Our client-focused approach allows us to increase employee productivity by empowering the end user through education and optimized innovative technology.

Wooster is a bi-directional integration tool that helps the Slack app communicate easily with the Autotask PSA. It allows MSPs that already use Slack as their internal communication tool to easily collaborate on and document tickets in Autotask PSA. It leverages the slash commands on Slack desktop and the mobile app to enable MSP employees and resources to create, edit and complete tickets and tasks.

Wooster requires an active Autotask account and a paid subscription. The integration tool can also automatically update each customer-centric Slack channel (should they be defined for each client) with any new ticket that is created in Autotask for said client.

Slash commands are used to interact with Autotask PSA tickets. Here’s a list of the commands allowed

/mytickets /createticket /ticketinfo /clienttickets /integrateme

/mytickets will display the list of tickets that are assigned to the user (either primary or secondary resource on the ticket) issuing the command on Slack.

/createticket When issued in a customer-centric channel, it will help create the ticket in Autotask for that client

Available worldwide in English.

Contact Sales and Support - 1-888-406-8719 x 1 for sales, and x3 for Support

Documentation - https://www.whitehatvirtual.com/wooster (coming soon!)