Junto
Junto is a vertical AI platform built for MSP service desks. Created by former MSP operators, Junto unifies PSA, RMM, and Microsoft 365 context in a single workspace, then layers guided workflows, AI-driven actions, and automatic time logging on top. The result is faster tickets, cleaner documentation, and consistent service quality from every technician, not only your senior staff. The mission is simple: make every tech the best tech. MSPs running Junto report roughly 30% efficiency gains on help desk work. Junto connects to the core platforms MSPs already run, including Datto Autotask PSA and Microsoft 365.
Junto integrates with Datto Autotask PSA through two surfaces. On the ticket, the Junto Triage insight is an AI triage chat that reads live ticket context and helps technicians diagnose, decide, and act without leaving the ticket. On the dashboard, the Junto Explore widget opens Explore mode, a broader view for digging into tickets, accounts, and trends across the board. Both run against live Autotask data, and resolutions write back automatically with time entries and documented notes. Autotask stays the system of record while Junto adds the triage and exploration layer on top.
- Junto Triage insight embedded on the Autotask ticket: an AI triage chat that reads live ticket context
- Junto Explore widget on the Autotask dashboard, our Explore mode, for cross-ticket and account exploration
- Real-time, bi-directional sync with Autotask tickets, configurations, and accounts
- Guided workflows and AI-suggested resolutions drawn from your own ticket history
- Automatic time entries written back to Autotask on every logged action
- Auto-generated resolution notes and documentation synced to the ticket
- Unified PSA, RMM, and Microsoft 365 context in one place
- Autotask remains the system of record; Junto adds the work layer on top
Contact information for Sales and Support
Sales: [email protected]
Support: [email protected]
Documentation: https://docs.juntoai.com
Geographic availability
Worldwide
Languages
Worldwide – English
Technical contact name and email
Reed Watne — [email protected]