AI Autopilot
Skynet
AI Autopilot is an intelligent IT automation platform purpose-built for Managed Service Providers. Founded by a 15-year MSP operator who lived these challenges firsthand, we’ve built the first AI Agent Suite that embeds intelligence at every step of the service desk workflow. Our platform features 6 specialized AI agents, enterprise-grade security on Azure with zero-trust architecture, and native integrations with major PSA/RMM tools. We’re transforming how MSPs scale operations—automating expertise, not just tasks.
Skynet is an Agentic AI platform that coordinates AI Autopilot’s 6-agent platform. It manages the ticket lifecycle from first user interaction through resolution and automatic knowledge capture. Skynet integrates with Autotask for PSA, pulls documentation from IT Glue and Hudu into Weaviate vector databases, and leverages Neo4j graph databases for relationship context. The system enables autonomous ticket triage, intelligent dispatch, guided technician resolution, and automatic KB article generation—delivering 68% faster resolution times and 40% ticket deflection.
- AI Triage Agent: Automatic classification, prioritization, and ticket enrichment
- AI Self-Service Agent: End-user guided troubleshooting with 15-25% ticket deflection
- AI Dispatch Agent: Skills-based real-time technician routing and workload balancing
- AI Resolution Agent: RAG-powered technician guidance from IT Glue, Hudu, and resolution history
- AI Documentation Agent: Automatic KB article generation from resolved tickets
- AI Insights Agent: Real-time SLA tracking, performance metrics, and operational dashboards
Category: AI Service Desk Automation / AI Agent Platform
Contact information for Sales and Support
Sales: 212-287-5686 or[email protected]
Support: 212-287-5686
Available in the United States in English