Aegentics

Aegentics.ai 

Aegentics delivers autonomous AI agents that work alongside your technicians: resolving tickets, managing systems, enforcing compliance. They work inside Autotask, your  RMM, IT documentation system, Microsoft stack, and other platforms you use to manage your customer’s infrastructure. MSPs control what the agents are allowed to do, your team decides when they take over. With our safe AI action runtime standards-based, and secure-by-design platform, we’re making AI agent adoption straightforward, gradual, and controlled.  

This integration connects your Autotask instance to Aegentics so that it can fetch, classify, triage, update and execute ticket requests autonomously. You can start with plain analysis, which pastes internal notes in tickets to show you what it would have done and would have replied to your end user. From there, you can activate triage, and move toward autonomous resolution of tickets and execution of ticket actions. 

. Retrieve, classify, and update tickets

. Manage ticket status, priority, queue, assignment, and investigation

. Detect incident correlation to create problem management tickets automatically

. Automated billing code selection based on historical patterns

. Skill-based routing using historical agent performance data

. Configurable approval policies: agents only act within boundaries your team defines

Contact information for Sales and Support    

Sales: [email protected]  

Support: [email protected]  

Available worldwide in English