Can you run a profitable and efficient business while your employees and clients are working remotely? Yes, you can. It may sound challenging, but we've put a series of resources featuring best practices and proven tactics together to help you succeed.
COVID-19 has changed the way MSPs work. On-site visits are either no longer possible, or not advised. Organizations have closed their offices, and a fully-remote workforce is the new way of working for many. So, how can MSPs address issues for their clients that arise during the pandemic?
For our fifth annual State of the Channel Ransomware Report, we surveyed more than 1,000 managed service providers (MSPs) around the globe for their insights on the cybersecurity landscape. This year we collected data in the wake of the COVID-19 pandemic, and we were able to survey MSPs about the impact it was having on their small and medium business (SMB) clients.
Each year, we survey our managed service provider (MSP) partners to gather insights on the vast impact that ransomware has had on MSPs and the small and medium business (SMB) clients they serve. Here's a glimpse at this year's findings.
As business is being conducted online or over the phone more than ever before, Managed Service Providers (MSPs) find that automation is crucial in today’s environment. When a customer has a need or problem, they want to talk to someone! Incorporating tools that enable you to provide faster problem resolution and a better experience for your customers gives you a distinct competitive advantage.