According to survey findings in our annual State of the Channel Ransomware Report, managed service providers acknowledge that it’s not just their small and medium business clients being targeted by ransomware. MSPs are also concerned, and rightfully so.
There are many facets to leveraging a remote monitoring and management (RMM) tool effectively. From monitoring, reporting, and real-time, customized alerts to automated patching and near-full remote control of any IT environment, RMM tools are invaluable for managed service providers (MSPs).
Not all RMM solutions are created equal. So how do you choose the right RMM solution to serve you and your clients best? We've compiled 5 factors every MSP should consider when choosing an RMM platform.
Professional services automation (PSA) solutions are critical business tools that combine data across all the different aspects and functions of running a business—from sales and project management to time tracking, billing, and service desk— into a single-pane-of-glass view to help managed service providers (MSPs) drive efficiency, accountability, and profitability.
MSPs report downtime costs are 94% higher than in 2019 and an astonishing 486% higher than in 2018. The complexity and sophistication of attacks are taking a much bigger toll as recovery is time-consuming, especially using traditional backup tools.
As 2020 comes to a close, we look back on another year of increased attacks on managed service providers (MSPs), their small and medium business (SMB) clients, and the ecosystem of tools used within the community.
COVID-19 has changed the way MSPs work. On-site visits are either no longer possible, or not advised. Organizations have closed their offices, and a fully-remote workforce is the new way of working for many. So, how can MSPs address issues for their clients that arise during the pandemic?