Barracuda RMM

A security-focused remote monitoring and management (RMM) platform with an integrated security assessment tool, enabling managed service providers (MSPs) to deliver seamless multilayered security and IT services. Barracuda RMM is a single, turnkey solution that includes security assessment, remote monitoring and management capabilities, task automation, patch management, detailed reporting, and more. Available on-premises or in the cloud, you can create security services businesses need in today’s cyberthreat landscape.

Barracuda RMM pushes asset information to Autotask. When a ticket is created in RMM as the result of an alert being triggered or when you manually create a ticket in RMM, a ticket will also be created in Autotask. Once created, any updates to the status of the ticket made in either system will be synchronized with the other. Similarly, when the ticket is closed in Autotask, the corresponding alert will be cleared and the corresponding trouble ticket closed in the RMM Service Center. Synchronize information between systems for all discovered devices, including those that support WMI and/or SNMP management protocols, Easily configure bi-directional synchronization of ticketing, Synchronize asset details for all devices, Define the criteria that determines which trouble tickets to send to Autotask.

Available worldwide inn all Autotask supported languages.

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Documentation – http://download.mw-rmm.barracudamsp.com/PDF/MW11.4.2.0/Documentation/Avast_MW_PSA_11_SP4_MR2_JAN19_EN.pdf