We Take Care of Our MSPs

Datto Support offers best-in-class consultation and assistance to help you learn, fix, and do more for your MSP business. Launch our award-winning, 24/7/365 support, and direct-to-tech access support now!

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Get More From Datto With Free, Unlimited Support

Consultation with our Tech Pros

As geeks at heart, we love to work through support questions ranging from “how tos” to walking through installations or updates questions, to providing specific consultations and training that enable you to become more self-sufficient on Datto’s platform.

Fast Response Times

We know you depend on fast response times from Datto Support so you can get back to what’s important to you—managing your MSP business. With Datto Support, never feel frustrated by long wait times, or the inability to speak with an expert about your support needs.

Privacy Protection at Every Step

Every user is authenticated, so we can ensure information related to your service ticket is private, and you and your clients are protected—whether you’re getting help through our automated chat system, or calling into the support team directly.

In-region Tech Support

From the U.S. to New Zealand, we have more than 500 global support team members ready to give you tech support and ongoing education, directly from the region you live or work.

Datto’s Direct-to-Tech Support Center

In the fall of 2020 we unified all of our customer support resources into a single online hub. Now, Datto partners don’t have to go far to get support in the following ways:

Free Product Documentation

Already a Datto Partner?

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Coming Soon: Even More Ways to Get Support!

Sneak peek: Keep an eye out for exciting new features we’ll be rolling out throughout 2021—and beyond! Our roadmap includes adding a known issues bulletin, consultation scheduling, and the ability to subscribe to topics for notifications and alerts.

Partners Always Get Free Unlimited Support

We will never charge you to help you. From “how-to’s” to installs in highly complex environments to sanity-checks, Datto’s massive support team exists for your success.

Become a Partner

Prefer Humans? We’ve Got You Every Step of the Way.

Datto’s Support Hub is only a fraction of the support and education you’ll get throughout your Datto partnership. Our team is filled with brilliant, helpful people who can assist you at all stages of your relationship with us. From deciding which products suit your needs best, to learning tricks for growing your MSP business, we’ve got your back.

1. Becoming a Partner

Sales Rep

2. Getting Started

Onboarding Manager

Implementation Manager

3. Growing Together

Account Rep

Support Partner

Sales Rep

Your biggest listener, and problem-solver.

“I’ll help you find the right Datto solutions for your MSP business, and end-user needs.”

Active listening
Business acumen
Problem solving

Onboarding Manager

Your dedicated welcoming committee.

"We'll spend the first 60-days of your partnership exploring all the possibilities for growing your MSP business with Datto."

Enthusiasm
Efficiency
Flexibility

Implementation Manager

Your personal tour guide.

“I’ll help you implement and deploy your current Datto features — and plan for future updates — to get the most of your solutions.”

Coaching and mentoring
Tech savvy
Delegation

Account Rep

Your primary contact, and your Swiss Army knife.

"I'll help with training, technical questions, or suggestions for adjusting your Datto account as needed."

Client advocacy
Communication
Strategy

Support Partner

Your on-demand tech gurus.

"We're available 24/7/265 to answer all your questions about set-up, installation, troubleshooting and how-tos for your account."

Tech savvy
Empathy
Patience

Datto’s Support Hub is only available to Datto partners. For clients of our partners, please reach out to your MSP for direct support.

Global Support

United States
Phone: +1 (888) 294 6312
Canada
Phone: +1 (877) 455-6015
Europe, Middle East, Africa
Phone: +44 (0) 118 402 9609
Australia
Phone: +61 (02) 8015 6826
Singapore
Phone: +65 (31) 582540
Netherlands
Phone: +31 (20) 888 61 09
New Zealand
Phone: +64 9802 0930
Malaysia
Phone: +60 392122274
Indonesia
Phone: +62 2150851365
Philippines
Phone: +63 22313934
Vietnam
Phone: +84 444583352
Thailand
Phone: +66 600024157

North America Product-specific

Disaster Recovery Help
Phone: (833) 328 8637
Business Continuity Help
Phone: (833) 863 2237

Siris
Phone: (833) 863 2237
Alto
Phone: (833) 863 2237
Cloud Continuity for PCs
Phone: (833) 863 2237
SaaS Protection
Phone: (877) 400 7227
Workplace
Phone: (833) 766 1787
File Protection
Phone: (833) 766 1787
Autotask PSA
Phone: (844) 633 3772
RMM
Phone: (833) 766 1787
Commerce
Phone:
Wifi
Phone: (844) 297 9434
Switches
Phone: (844) 297 9434
Routers
Phone: (844) 297 9434

Become a Partner to Get Free Personalized Support

We will never charge you to help you. From “how-to’s” to installs in highly complex environments to sanity-checks, Datto’s massive support team exists for your success.

Join Now