Among Datto’s primary commitments to its customers is protecting the confidentiality, integrity, and availability of their data. We value external contributions towards the improvement of our security posture and believe that collaboration with security professionals is imperative in today’s world. As such, we also believe it is our responsibility to facilitate a disclosure program that encourages responsibility, professionalism, and discretion when dealing with sensitive matters.
When acting in accordance with this policy, you can expect us to:
While acting in accordance with this program’s objectives, we expect you to:
As part of your participation in this program, you agree to adhere to all of the following rules:
We understand that the very act of identifying a vulnerability may contradict some of these rules, but we trust and expect that you will operate in good faith and limit these contraventions to the minimum extent necessary.
Please note that participants in this program are required to maintain the confidentiality of all information related to your findings, never disclosing vulnerabilities or privileged information to any entity outside of Datto before receiving our explicit permission. This will provide us the opportunity to remediate the issue(s).
Any Datto-owned web service that handles sensitive user data is intended to be in scope. This includes content in the following domains:
Vulnerabilities in Datto-developed mobile apps, as well as our hardware devices also qualify.
Datto may offer recognition for vulnerability reports that have a significant business impact on our customers, products, or services. Recognition may include Datto swag, an entry onto a wall of fame, a social media acknowledgement, gifts, or, in an exceptional case, a monetary reward. The eligibility of a vulnerability for recognition is at our discretion and is highly dependent upon the sensitivity of the affected information and severity of the issue.
For example, it is common in the industry for there to be no recognition given if a bug is of little significance to a company’s security posture. To give you an idea of the types of issues which will not qualify for recognition, take a look at Google’s list of non-qualifying findings.
Assuming that the issue in question is determined to be valid and significant, the following rules apply:
If you believe you’ve found a security issue in one of our products or services, please email us at firstname.lastname@example.org and include the following details within your report:
In regards to the above, please note the following:
If you feel the need, you may use our PGP public key to encrypt your communications with us.
Thank you for helping us keep Datto and our customer’s data safe.
Datto reserves the right to modify the terms and conditions of this Program and your participation in the Program constitutes acceptance of all terms. Please check this site regularly as we routinely update our Program terms and eligibility, which are effective upon posting. We reserve the right to cancel this Program at any time.
Any activities conducted in a manner consistent with this Program will be considered authorized conduct and we will not initiate legal action against you.