MSP Assist

Kaseya Autotask Integration

Get seamless Service Desk integration between Kaseya and Autotask. Simple setup with no complex reconfiguration of either system our integration plug-in module can be up and running in a few minutes. Delivering a complete round trip of all jobs and tickets between Kaseya and Autotask instantaneously.

Integration Features

• Ticketing:
  • Automatically create tickets, and missing configurations attached to tickets
  • Synchronize description on ticket creation, and changes to status and summary between Autotask and Kaseya tickets
  • Push ticket description, resolution, and note updates to Autotask
  • View detailed history of all ticket updates
  • Delete Autotask tickets from Kaseya
• Configurations:
  • Create Autotask configurations from Kaseya agents
  • Update an Autotask configuration's status and owner from Kaseya
  • Synchronize Kaseya agent audit with Autotask configurations

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