Backup & Disaster RecoveryCloud Hosting / IaaSAutotask Professional Services Automation (PSA)


Autotask ticketing

eFolder is a leading supplier of cloud data protection, business continuity and cloud file sync solutions for MSPs, cloud service providers, system integrators, and VARs.

Integration Features

Configuring eFolder with the Autotask API allows you to cross-reference customers in eFolder with their accounts in Autotask and push severity-based backup notifications to Autotask as tickets.

  • Ticketing integration with Autotask
  • Severity based ticket push configuration
  • De-escalation of tickets when severity changes
  • Billing

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