Customer Relationship Management (CRM)TelephonyAutotask Professional Services Automation (PSA)

CyTrack Intelligence Systems Pty Ltd.

CyDesk for standard telephony integration & CyCX-Connect for Contact Centre Solutions

Since 1995, CyTrack has been working with businesses across the globe to improve customer experience, increase productivity and save costs through effective interaction and communication technology. Our tailored solutions and agile approach delivers our clients the cutting edge of telephony integration solutions, omni-channel customer experience and contact centre solutions. Our solutions are communications platform agnostic and we can integrate to the PBX you use now or offer cloud based subscription services for your business.

Connect Autotask to a wide range of leading telephony and communication platforms with CyTrack CyDesk and CyCX-Connect Contact Centre solutions. Integrate Autotask to traditional manufacturers such as Avaya, Panasonic, Mitel, Broadsoft, Ericsson, Cisco and more through to cloud based VoiP solutions such as Microsoft Skype for Business, Microsoft Teams and open platforms such as Asterisk. More than ever the need for remote working, contact centre business processes and omni channel communication is required for delivering the most effective customer experience and ensuring efficient and high level services.

  • Click to Dial
  • Screen pop Autotask
  • Agent presence and break management
  • Link call history including date, time and notes into Autotask
  • Link voice recording into Autotask
  • Send and receive SMS messages to Autotask contacts
  • Search Autotask contacts from CyDesk and initiate dial, send SMS
  • Omni Channel Contact Centre management including Telephone, Web Chat, SMS, WhatsApp, FB, Web call-back and more
  • VIP customer management lookup Autotask contact and auto-route to priority teams
  • Full call centre business analytics including real time dashboards and reports
  • Advanced options for voice analytics, workforce management and AI

Available globally – Presently English but a language portal is available for translation services if required, the product supports internationalisation.

Documentation –

Contacts for Sale & Support:

Australia & International – Outside Australia +61 7 5553 9800

Sales & Enquiries : 1800 298722

Technical Support : 1300 294357

UK & Europe

Sales & Enquiries : +44 (0) 1245 860199

Technical Support : +44 (0) 1245 408791

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