Helpdesk & NOCAutotask Professional Services Automation (PSA)


Perspectium ServiceBond – ServiceNow Integration

While service management is becoming an enterprise-wide best practice, it is often stuck within individual departments and standalone cloud applications. Perspectium enables the federation of service management processes and data beyond those application and organizational boundaries. By integrating context-aware application data in real-time, Perspectium enables service delivery across enterprises and between service providers and their customers. Perspectium provides always-current, secure integration solutions as end-to-end managed cloud services that does not need a team of developers to maintain. Perspectium provides ridiculously high levels of scalability and availability, solving intricate integration challenges for some of the world’s largest organizations.

Perspectium ServiceBond allows ServiceNow customers to connect with Service Providers that use Autotask-PSA. ServiceBond provides incident exchange between customer and service provider, without either having to worry about the differences between systems. The bi-directional incident exchange ensures that customers can check the status of escalated incidents, and the service provider can be assured that there is no delay in getting their customers back to fully operational status. Delivered as a fully managed, end-to-end service, Perspectium ServiceBond provides all the integration functionality needed, without the headache or cost of developer time to build and maintain a connection into Autotask PSA.

  • In-built best practices to get you up and running fast
  • Native understanding of application data schemas, including attachments, journal fields, hierarchical tables, and reference fields
  • Security and privacy right out of the box – move data without sharing credentials, and even transform data in-flight as needed
  • Assured application compatibility, even when customers or MSPs upgrade their ITSM platform
  • High availability, even if temporary power or network outages get in the way

Available worldwide in English