Cooper Copilot: AI Assistant for Faster, Smarter Service Desk Support with Autotask PSA
As technology evolves, so do the demands on IT teams. Whether it’s managing a growing number of tickets or maintaining seamless communication, the pressure to deliver faster and more efficient service is higher than ever. Enter Cooper Copilot — an AI assistant built into Autotask PSA, designed to enhance your team’s capabilities, streamline processes and elevate the overall service experience without adding extra resources.
Transform your IT operations with Cooper Copilot
Cooper Copilot seamlessly enhances your team’s ability to work smarter, allowing them to tackle tasks more efficiently and accurately. By leveraging AI, Cooper Copilot helps you boost productivity, improve customer satisfaction and reduce operational costs.
Three key benefits you’ll gain:
- Greater user satisfaction through clear, concise and professional communication that enhances the customer experience.
- Faster escalation resolution enabled by automatic summarization of complex ticket threads, allowing senior technicians to focus on solutions.
- A comprehensive resolution library built from Cooper Copilot’s step-by-step notes, expediting future ticket handling.
Turbocharge your service desk with Cooper Copilot
Teams of all sizes are using Cooper Copilot to increase efficiency and maximize results. Here’s how:
- Get the TL;DR faster with Smart Ticket Summaries: Long ticket threads and scattered information can slow your team down. Cooper Copilot cuts through the clutter, providing instant, accurate summaries that include the issue, actions already taken and suggested next steps. Spend more time solving problems and less time reading through lengthy notes.
- Refine communication with the Smart Writing Assistant: Communication is key to customer satisfaction, and Cooper Copilot’s Smart Writing Assistant ensures clarity. It converts technical jargon, shorthand and informal notes into polished, professional responses that promote understanding and trust. Say goodbye to miscommunication and hello to happy customers.
- Simplify wrap-up with Smart Resolution Summary: When a ticket is resolved, documenting the fix and communicating it to the client shouldn’t slow your team down. With Cooper Copilot’s Smart Resolution Summary, technicians can instantly generate a detailed, step-by-step summary based on the ticket’s activity. Prefer to write it yourself? Use the same AI-powered writing assistant to polish your notes for client-ready communication. Whether auto-generated or refined, these summaries help build a reliable knowledge base, support audit readiness and enable junior techs to confidently handle more advanced issues in the future.
Speak their language with multilingual AI support
Now, your team can provide clear, polished communication in a variety of languages, no matter the original ticket input. Whether you’re serving customers in North America, Europe or beyond, Cooper Copilot’s AI-powered features adapt to your audience, enhancing global support without added complexity.
You can configure multiple output languages across key features like Smart Ticket Summaries, the Smart Writing Assistant and Smart Resolution Summaries. This ensures that users across regions receive information in their preferred language, accurately and professionally.
Supported languages include:
- Danish
- Dutch (Belgian, Dutch, Vlaams)
- English (UK/US)
- Finnish
- French (France, French Canada)
- German
- Italian
- Norwegian
- Portuguese (Brazil, Europe)
- Spanish (Europe, Latin America)
- Swedish
With multilingual support built in, Cooper Copilot helps your service desk scale across borders and deliver consistent, high-quality support — no translation required.
Learn more in the release notes.
Built on generative AI for smarter, faster support
At its core, Cooper Copilot leverages the latest advancements in generative AI to deliver unmatched performance. By automating time-consuming tasks and providing instant insights, Cooper Copilot enhances your team’s ability to respond quickly and accurately. It’s the AI assistant that boosts your team’s effectiveness without adding to your headcount.
Cooper Copilot for Autotask is available exclusively with the Ultimate edition of Autotask. Want to see Cooper Copilot in action? Request a one-on-one demo with a product specialist.
