Aiva IQ
Aiva IQ
Aiva IQ empowers MSPs with AI-driven automation to enhance efficiency and service quality. Our AI-powered voice assistants streamline IT workflows, reducing manual effort and improving response times. By leveraging advanced speech recognition and intelligent analysis, Aiva IQ helps service providers optimize processes, enhance customer interactions, and make data-driven decisions. Whether it’s automating ticketing, prioritizing issues, or extracting key insights from conversations, Aiva IQ enables MSPs to work smarter, scale operations, and deliver exceptional IT support effortlessly.
Aiva IQ’s Autotask integration brings AI voice automation to IT service management. Our AI assistants transcribe and analyze calls in real time, automatically generating tickets with contextual details. By intelligently assessing urgency and issue type, Aiva IQ ensures tickets are properly categorized and prioritized, minimizing manual workload for technicians. This seamless integration helps MSPs accelerate response times, improve service accuracy, and focus on solving IT issues instead of administrative tasks. With Aiva IQ, Autotask users can unlock the power of AI-driven efficiency in their daily operations.
· AI-Powered Ticket Creation – Automatically generates Autotask tickets from calls.
· Intelligent Prioritization – Analyzes issue context to suggest appropriate ticket priority.
· Real-Time Transcription – Captures and processes customer calls with high accuracy.
· Seamless Autotask Integration – Works natively within Autotask for a smooth workflow.
· Reduced Manual Effort – Automates ticket entry, saving time for support teams.
· Improved Response Times – Ensures urgent issues are flagged correctly.
Contact information for Sales and Support
https://aivaiq.com/contact/
Available in the United States & Canada in English and French