Mizo

Mizo Agent

Mizo is an agentic AI platform purpose-built for MSPs, enabling service teams to delegate ticket workflows directly to AI Agents. Founded by former MSP operators, Mizo was built from real operational pain, not theory. From triage to resolution to documentation, Mizo’s AI agents handle the work your team shouldn’t be doing manually. The result: a service desk that runs autonomously, scales without headcount, and lets technicians focus exclusively on high-value work.  

Mizo’s Autotask integration transforms your PSA into a full-digital service desk. Connected via API, Mizo monitors your queues and autonomously processes tickets end-to-end: triaging, dispatching, communicating with end-users, assisting resolution, and documenting outcomes. Unlike basic automation, Mizo’s agentic AI makes decisions the way a trained technician would, adapting to your boards, SLAs, and client context. Delegate the workflow; keep the control. 

. Smart Triage: AI autonomously triages, categorizes, and routes tickets without human input. 

. Intelligent Dispatch: Assigns tickets to correct queues, boards, and resources based on content and context. 

. Autonomous Communication: Handles end-user interactions: clarifying questions, appointment scheduling, and follow-ups. 

. Assisted Resolution: Delivers just-in-time context, documentation, resolution plan and tool connections so techs resolve faster. 

. Self-Documentation: Automatically detects documentation gaps in your KB system and assists in documenting it directly from Autotask ticket resolution.

Contact information for Sales and Support    

Sales: [email protected]  

Support: [email protected]  

Documentation: https://mizo.tech/helpcenter/ 

Available Worldwide in English